We are both Russia’s largest operator and oldest telecommunications company. Integrating different systems into a single structure ensured the transfer of experience and customer information. A single knowledge base is one of the elements of this work.
The shared knowledge database information system is a key factor in improving the quality, effectiveness and efficiency of customer service – and that is our company’s number one priority. The database allows us to quickly find the optimal response to any treatment of the subscriber. The system accumulates and broadcasts best practices from all branches of the company all over the country. With a solid foundation of knowledge, the system is constantly evolving, because it is updated with new data every day. It will become a reliable assistant in the work for thousands of our staff.