To ensure its operations ran more smoothly, Mazda acquired a sophisticated application management system called Business Availability Center (BAC). BAC is a complex and expensive tool with rich functionality, and to reach its full potential requires a level of technical know-how that was not available within the company. As a result, Mazda sought our expertise to enable comprehensive business analysis and to test its internal applications.
Our main task in this project is to provide onsite support to both Mazda’s service desk and its development department. Our trilingual software engineering specialists use BAC to control and monitor application procedures used at Mazda dealerships across Europe.
We have implemented the tool in over 10 different projects to date, and discussed monitoring scenarios with Mazda’s project managers before each one to ensure the testing requirements are met. Working with an international team of software engineers, we also generate reports on productivity for Mazda managers.