Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Improving data efficiency and storage

The client needed to maintain a reputation for the fastest service in their industry. We minimised cost overruns, time delays and technical problems...


Raising system performance and enabling greater data efficiency

The client needed to introduce more coordinated data while spending less on maintenance. We enabled them to improve system performance by 30%...


Enhansing an integrated web-based payment processing system

The client needed to make its product an industry standard. By streamlining software processes and reducing time to market, we helped make this happen...

All case studies