Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Developing a multimedia content management system

The client needed a multimedia content management system. Thanks to Reksoft, media can now be accessed by 1000s of users simultaneously...


Improving data efficiency and storage

The client needed to maintain a reputation for the fastest service in their industry. We minimised cost overruns, time delays and technical problems...


Developing software and enhancing communications

The client needed software to integrate their system with their end customers’. We helped Marcon save up to 40% on automation system development costs...

All case studies