Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Developing a comprehensive system for automated performance

New information system needed to be developed and implemented to provide the automated provision of public services and functions of the FMS Russia in accordance with administrative regulations...


Establishing a competence centre to capitalise on booming market conditions

The client needed to grow market share in a new market. Our competence centre enabled Sicap to capitalise on booming market conditions...


Creating a shared knowledge database for storing, updating and retrieving company knowledge for sales and customer service personnel

Due to the continuous expansion and improvement of its service package, Rostelecom needed a tool that would allow sales and service staff to quickly access relevant and reliable information on products, services and tariffs.

All case studies