Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Developing embedded software for faster franking machines

The client needed to improve the performance of its core product. We delivered cost savings and operation time by 30%...


Developing a system for booking plane tickets for Neva Travel

Neva Travel is a leading Russian tour operator. The company was founded in 1990. The company specialises in outbound tourism, and has always positioned itself as a fullservice operator. Today, Neva offers trips to more than 50 countries.


Developing a mobile portal with value-added services

The client needed to develop a mobile portal within a tight deadline. We substantially reduced time to market and helped increase revenues and maintenance quality...

All case studies