Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Streamlining workflow for Renaissance Capital with EMC Documentum

The client needed to eliminate manual processes. We designed and deployed high-availability architecture to streamline business processes...


Building BI analysis platform of message traffic

The client needed more flexible software to keep up with their message traffic and make it possible to edit data presentation...


Optimising business processes with enhanced document management for Petersburg Transit Telecom

The client needed to improve its business processes. Our workflow system offered a high level of flexibility and scalability for optimal ROI...

All case studies