Russia is one of PMI’s largest international markets, and its Sales and Marketing affiliate is dedicated to growing the business still further, with over 100 offices across the country. The organisation strives to manage ever-growing volumes of business information and is always looking to identify easy-to-use solutions to scan, capture and store business information and to automate paper-based processes.
Issuing tenders and drawing up supply chain contracts is a major, complex process for the organisation, entailing around 50 business steps. Bids from competing suppliers are invited by advertising the scope, specifications, and terms and conditions of the proposed contract. Bids are then filed, consultations take place across different departments, and a selection decision is made based on these discussions.
With a Documentum-based workflow management system for competitive bidding already in place, the affiliate’s purchasing department wanted to enhance it with contract management functionality. Those involved in the process face intense time pressures, and documents need to be easily moved between participants. With around 5000 system users across Russia, and over 50 simultaneous users, the PMI affiliate needed to enhance the quality and speed of tender and contractual administration by introducing sophisticated process automation.