To stay competitive in the constantly changing market environment of the hospitality and travel industry, Infor has to provide the right systems to satisfy its customers’ requirements. As these needs often vary according to a hotel’s business profile, Infor values solutions boasting rich functionality.
When Infor (formerly Infor-SoftBrands, Inc.) found that its existing property management system (PMS) was failing to provide this need adequately, the company moved quickly to find a partner capable of developing a system that could. Particular importance was attached to scalability; the existing system architecture could not handle large numbers of users and hotels and users frequently experienced synchronisation issues. Infor also needed a greater level of connectivity between their central reservation systems (CRS) and global distribution systems (GDS).
We had previously developed a PMS for the Swiss hotel market called Medallion that met virtually all of Infor’ criteria. Designed for small and mid-size hotels, limited-service chains and extended-stay hotels, Medallion is noted for its easy-to-use, single-screen approach to property management and comprehensive, integrated front-office/back-office functions. Its intuitive “Look-and-Book” function lets the client drag-and-drop bookings using a graphical representation of its property.
Our software engineers added still more value to Medallion by modifying the product in line with Infor’ broader business requirements. The possibilities for integration are now increased and web booking can easily be incorporated with Medallion’s interfaces to more than 60 third-party systems.
Officially certified in 2-Way Integration™ by Best Western, Medallion provides the high level of connectivity demanded by Infor’ operations. Since Medallion integrates with MS Office, information can be reproduced in a variety of formats on demand, unlocking the value of data and enhancing business potential. Moreover, the multilingual system is ideal for an international operator like Infor.Optimization of information exchange between users.
Today, our complex property management solution is installed in over 1500 sites all over the world. In switching from its existing PMS to Medallion, Infor transformed an underperforming product into a positive asset: in particular, the integration capability between central reservation and global distribution systems makes Medallion a compelling prospect for Infor’ customer base. With its innovative, dedicated solution, we helped Infor increase its competitive ability and reduce time-to-market and total cost of ownership.
We are very satisfied with the level of service and efficiency of from Reksoft. We hope to continue cooperation and hope that it will allow us to reduce development time for new features on the Medallion system.
Bob Lowe
Director direction Hospitality Product Management
SoftBrands Inc.
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