Providing Fujitsu Technology Solutions with expert web service support services

CLIENT

50
countries.
0
billion dollars total revenue.

Fujitsu Technology Solutions (previously Fujitsu Siemens Computers) is the leading European IT infrastructure provider with a presence in all key markets in Europe, the Middle East and Africa, plus India, serving companies as well as consumers. The company offers a full portfolio of IT products, solutions and services.

CHALLENGE

in 2005, Fujitsu was experiencing high maintenance costs associated with its UK-based development centre. To reduce these while retaining optimal performance, and without disrupting its service, the company looked to outsource its web service support services to an offshore provider. Fujitsu’s plans to transfer a number of its essential business systems to the latest Microsoft platform demanded that a prospective partner would possess proven expertise in Microsoft technologies.

Fujitsu experienced high IT maintenance costs at UK development centre.
Migration of all web service support services to outsourcing company.
Project take-up had to be fast with no service interruption.
Expertise in Microsoft Office SharePoint Server (MOSS) was essential.

SOLUTION

As a Microsoft Gold-certified partner since 2002, we began by establishing a maintenance centre staffed with IT professionals fluent in English and German. Supported by a project manager working from our Munich office, the project group trained a Fujitsu team up to full competence in MOSS 2007, and accomplished the complex integration of the client’s MOSS and SAP R/3 platforms. We continue to provide ongoing, onsite system maintenance and support on web services.

Reksoft set up 12-strong maintenance centre.
Trilingual Reksoft development team spoke client’s language.
Project manager worked from Reksoft’s Munich office.
Reksoft trained Fujitsu Siemens team to full competence in MOSS 2007.
Accomplished integration of MOSS and SAP R/3 platforms.

RESULTS

Fujitsu achieved a considerable ongoing saving by outsourcing its web service support services from the UK to Russia. Our project participation gave Fujitsu the benefit of expert training and an in-depth programme of technical consulting, which continues to this day. We enabled a rapid transition with no service disruption, taking on all support functions and responsibilities within six months, and meeting all key performance indicators over an 18-month period.

Significant, recurring cost reduction of 50% on web service support services.
Smooth project handover successfully achieved.
All support functions and responsibilities transferred in just 6 months.
Increased operational efficiency of web support services.
We met all key performance indicators throughout project.
Fujitsu team now highly trained in relevant Microsoft platforms.

CLIENTS QUOTE

During the selection process, we thoroughly examined an array of software development companies. We looked at a combination of factors, such as size, profitability, demonstrated technology capabilities, and cultural fit, and Reksoft had the closest fit with the criteria.

Harald Bernreuther

Director, Information Systems

Fujitsu Siemens Computers

TECHNOLOGIES

  • Microsoft .NET
  • Microsoft Office SharePoint Server
  • Microsoft SQL Server
  • Microsoft Windows Server
  • Microsoft Team Foundation Server

SERVICES

  • consulting,
  • maintenance,
  • support,
  • development.
Menu