Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Building a brand management system using EMC Documentum for Lenze

The client needed to get organised. Our bilingual brand management system manages multimedia content, benefiting 1000 users...


Increasing efficiency by automating business processes

The client needed to improve efficiency at a facility. Today, more than 100 users benefit from faster business processes...


Creating a reporting system for hotels and tourist complexes

To meet the growing demand for IT solutions within the tourism and hospitality industry, Infor needed to offer its client a modern, convenient, efficient and cost-effective BI system, well-structured and orderly, and with a clear end-user interface...

All case studies