Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Improving data efficiency and storage

The client needed to maintain a reputation for the fastest service in their industry. We minimised cost overruns, time delays and technical problems...


Developing a comprehensive system for automated performance

New information system needed to be developed and implemented to provide the automated provision of public services and functions of the FMS Russia in accordance with administrative regulations...


Performing upgrades and migrations of a customised ECM system for Philip Morris Izhora

The client needed to reduce time pressures. Our sophisticated workflow management system maximised their software capability...

All case studies