Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Developing speech analysis software for the call center

The Reksoft development team is earnestly redesigning the architecture of the product...


Creating an online store for gift certificates - a first for Russia

Giftery.ru decided to go further in developing online retail by developing a portal through which customers can buy gift certificates for all kinds of goods and services – a completely new service for Russia...


Improving efficiency via SAP and Documentum integration

The client needed to improve efficiency. We helped them optimise business processes and widen data access and exchange...

All case studies