Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Developing system components for analyzing large volumes of data

Alert Logic required a new flexible service to instantly detect vulnerabilities in customers’ corporate networks that would work in real time and perform correlation analysis between different network packages. The ability to extend the list of detected network attacks and individually control this service according to the specific needs of clients was one of Alert Logic’s main requirements. ...


Delivering a mission-critical russian presence

The client needed to satisfy local operators without disrupting their plans for expansion. Our participation enabled them to expand without delays or diversions...


Delivering an innovative collaboration system using agile development

The client needed a unified management system to improve access and efficiency. We designed a scalable system capable of serving 100 users in multiple locations...

All case studies