Contact Centre Creation Platform
Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Delivering a mission-critical russian presence

The client needed to satisfy local operators without disrupting their plans for expansion. Our participation enabled them to expand without delays or diversions...


Establishing a competence centre to capitalise on booming market conditions

The client needed to grow market share in a new market. Our competence centre enabled Sicap to capitalise on booming market conditions...


Creating an information portal for CEDIPT

The increased transparency of activities required CEDIPT employ Reksoft to undertake development of CEDIPT's modern information portal...

All case studies