Reksoft - Software Engineering & IT Outsourcing

Project case studies

Delivering installer-friendly configuration software for Aastra Telecom

Delivering installer-friendly configuration software for Aastra Telecom

Client

Aastra Telecom Schweiz AG is a Swiss subsidiary of Aastra Technologies, a leading global provider of telephony technologies based on open standards. Aastra products cover the full spectrum of telephony equipment, including telephone terminals, private branch exchanges (PABXs) for businesses, and a variety of network access terminals.

Challenges

  • Aastra needed to simplify installation of core product to remain competitive
  • Complex, expensive and embedded terminals had become unpopular
  • Customers demanded easy-to-use, standalone configurative software

Solution

  • New software can be remotely operated, reconfigured and upgraded 24/7
  • Planning and configuration can be achieved using ISDN network
  • System operation is protected and can be maintained offsite

Result

  • Unique software acts as product USP, retaining and growing Aastra users
  • Software can be bundled to improve product usability
  • Fast, wizard-based installation process appeals to new customers

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