Reksoft - Software Engineering & IT Outsourcing

Project case studies

Delivering a sophisticated incident management system and portal to T-Systems

Delivering a sophisticated incident management system and portal to T-Systems

Client

T-Systems is a division of Deutsche Telekom with a global infrastructure of computer centres and networks, operating information and communications technology for multinational corporations and public institutions. T-Systems generated revenue of around €11bn in the 2008 financial year.

Challenges

  • T-Systems sought increased efficiency of large and mobile workforce
  • Employees required accurate instructions regardless of time or place
  • Scheduling information needed to be made available remotely
  • T-Systems looked to outsource a range of IT projects to reduce costs

Solution

  • Incident management system organises workflow
  • Equipment management system records status of lines, terminals etc.
  • Capacity management system holds workforce information
  • Web-based portal created for logging system problems
  • Call centre set up for offline queries

Result

  • T-System’s costs reduced by 30%
  • Our area of responsibility increased four-fold
  • All projects delivered on time and under budget

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