Project case studies

Client

Aastra Telecom Schweiz AG is a Swiss subsidiary of Aastra Technologies, a leading global provider of telephony technologies based on open standards. Aastra products cover the full spectrum of telephony equipment, including telephone terminals, private branch exchanges (PABXs) for businesses, and a variety of network access terminals.

Challenges

• Aastra needed to simplify installation of core product to remain competitive
• Complex, expensive and embedded terminals had become unpopular
• Customers demanded easy-to-use, standalone configurative software

Solution

• New software can be remotely operated, reconfigured and upgraded 24/7
• Planning and configuration can be achieved using ISDN network
• System operation is protected and can be maintained offsite

Result

• Unique software acts as product USP, retaining and growing Aastra users
• Software can be bundled to improve product usability
• Fast, wizard-based installation process appeals to new customers