Engagement Models

Reksoft is on the market for offshore outsourcing services since 1991, enjoying high customer retention rates and building lasting relationships with first-tier companies. Reksoft is an attentive partner, flexible in tuning the established engagement models and helping each client make the most out of the partnership. Our engagement management practices are built in accordance with the eSourcing Capability Model for Service Providers (eSCM SP). Reksoft engagement specialists customize the engagement model to work around the client enterprise specifics - from business goals to project management and HR practices. A neatly developed framework guides all partnership processes, whereas a properly organized and structured cooperation is a way to combat risks while receiving all the benefits of an outsourcing venture.

Offshore Dedicated Centers

Staff-based ODC
Pure or Staff-based ODC is best for clients with strong offshore delivery methodology and practices. Reksoft delivers facilities management and logistics, HR support (hiring, retaining, payroll, ensuring employee satisfaction).

Tailored ODC
A tailored ODC answers the needs of development with a specific production purpose. Reksoft is glad to offer expertise in managing complex projects, rapid systems take-over and product design. Our customers can take full advantage of an ODC, tailored to a specific business model:

• Project ODC
• Product Development Center
• Product Competence Center
• Maintenance and Support Center

Solutions for Start-ups and SMEs
This option is developed for mid-sized companies and start-ups, looking to establish nearshore operations, where risk sharing and high value add are essential. Reksoft has plenty of experience working with start-ups, accelerating the time to market for new products and ventures and is competent to offer an outsourcing package for SMEs.

Full Outsourcing Solution
Reksoft will provide full outsourcing solutions to clients wishing to have offshore operations captive (in part or in whole), but lacking the understanding of the local specifics, necessary for establishing their own offshore operations in Russia. Reksoft delivers services at significantly reduced costs while addressing the complexity of managing human resources, legal, fiscal, and economic issues in Russia. Once established, operations are subject to be transferred to the client as is dictated by the clients' outsourcing strategy. We offer different models of cooperation, such as joint venture and Build-Operate-Transfer (BOT) options.

Project Outsourcing

Reksoft takes on single turn-key deliveries or several project life-cycle phases, such as prototyping, design, development, and testing.

We offer project outsourcing services on the basis of the following models:

• Fixed price (FP)
• Time and material (T&M)
• Time and material with a budgetary limit
• Combination (e.g. prototyping - T&M, then FP development)

Delivery Models & Methods

Reksoft has developed delivery methods and tools considering the entire sourcing life-cycle, from key processes and roles to the rules applicable to each engagement framework:

• The processes are built to ensure that clients receive long-term value from their investment.
• Support of all project lifecycle phases: from requirements and design, to testing and deployment.
• Strict adherence to the defined roles, templates, communication and project management tools, engagement governance and contracting.
• Support for distributed development, including planning and management tools, development environments and communication infrastructure.
• Available delivery models include Onsite, Offshore, Onsite/Offshore.

Contracting